Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Blackburn | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Blackburn collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Blackburn is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Blackburn and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, and contact information
• Health information: Medical history, current medications, weight, BMI, and clinical consultation responses
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage information collected via cookies
• Communication records: Emails, messages, and any correspondence with our pharmacy team

3. How We Use Your Data

We use your personal and health data for the following purposes:

• To assess your suitability for weight loss treatments and issue prescriptions where clinically appropriate
• To process and dispatch your medication — orders are typically delivered within 1 working day once approved by our pharmacist
• To maintain accurate and up-to-date patient records as required by GPhC standards
• To communicate with you regarding your treatment, order updates, or clinical queries
• To comply with legal and regulatory obligations, including those set by the GPhC and MHRA
• To improve and personalise our services based on usage patterns

The legal bases for processing your data include: fulfilment of a contract, compliance with legal obligations, and where necessary, your explicit consent for processing special category health data.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies we use include:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand website traffic and user behaviour (e.g., Google Analytics)
• Functional cookies: Remember your preferences to improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell or rent your personal data to third parties. However, we may share your information with trusted partners where necessary:

• Dispensing and delivery services: To fulfil and dispatch your prescription orders
• Payment processors: To handle transactions securely and in compliance with PCI DSS standards
• Healthcare professionals: In cases where clinical referral or emergency consultation is required
• Regulatory bodies: Such as the GPhC or MHRA when legally required to disclose information
• IT and platform providers: Who support our website and patient management systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where required by law. Payment and transaction records are kept for 6 years in accordance with HMRC requirements. When data is no longer needed, it is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored on secure, encrypted systems, and access is restricted to authorised pharmacy staff only.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

If you are not satisfied with our response, you have the right to raise your concern with the relevant data protection authority in the UK.